if the files were not present reinstall the Drobo Dashboard. The following steps only need to be run in directory where these files were found. This will give you a list of files in this directory, do you see:ĭroboTBT.kext and/or TrustedDataSCSIDriver.kextĭroboTBT.kext and/or "TrustedDataSCSIDriver.kext Go to Mac HDD > Applications > Utilities > Terminal If you have done the above steps and Drobo Dashboard still does not recognize Drobo, try the following: If Drobo is not connected to the host at the time Drobo Dashboard was installed, this will require a complete uninstall/reinstall of Drobo Dashboard with Drobo connected.Īpple is aware of this issue and working to resolve, for more information see:Ģ. If the Drobo is not discovered, reboot the Mac.When Allow is clicked, this messaging should go away. Go to System Preferences General, check Allow for Drobo.NOTE: The Drobo should be in a Green state. The Drobo must be connected to the host where the Drobo Dashboard is being installed.Perform the following steps to enable Dashboard Discovery: This pop-up only has a single button response To allow access this 3 rd party application to install drivers, go to Security & Privacy and check Allow Note the file name (e.g., ddinstaller1-6-6.dmg) and the. dmg file From the Drobo Dashboard screen select UNINSTALL, follow the prompts to uninstall Drobo Dashboard version prior to 2.5.x: Download the latest version of Drobo Dashboard for Macs from Downloads and Docs. When the Drobo Dashboard is installed for the first time, Mac brings up a pop-up: Once downloaded to your desktop, double click on the Drobo Dashboard. If Drobo Dashboard is not able to discover Drobo, follow these steps: Ensure you have the latest Drobo Dashboard version, this can be found here: įor additional information regarding Drobo and High Sierra, see:ġ.Once backed up, Shutdown your Drobo using Shutdown in Drobo Dashboard > Tools > Shutdown.The app is integrated with your existing user accounts and shares on your Drobo, providing security and accessibility for your data.Prior to installing macOS High Sierra, it is strongly recommended that you: Once the images are safely stored on a Drobo, users can remotely access and share their files using the DroboAccess app.ĭroboAccess: DroboAccess creates your own private cloud, with the ability to access, share and upload files remotely using a web browser, iOS and Android devices. The app organizes your media by date and provides two layers of security including geolocation verification and network data transfers. They are built with the user in mind to enable an easy way to backup your media and access it faster.ĭroboPix: DroboPix automatically uploads your media from your iOS and Android smart devices to your Drobo. Red light – App has stopped and needs to be restarted (Double click to restart and update, then click on green play/start button)ĭouble click on App Tile: App information, installation instructions and updateĪvailable for Drobo Network Attached Solutions (Drobo 5N, 5N2 and B810n)ĭroboPix and DroboAccess use Drobo’s smart technology to simplify your workflow. Yellow light –Update is pending (Double click to update) Green light – App is installed and there are no pending updates Furthermore, you can now reset your password through your email and Drobo Serial Number. We incorporated our innovative light technology to provide an easy and smart solution for checking the information, installation and update status for each app. With Drobo Dashboard version, 3.2.0, you can now view all compatible Drobo Apps on a single page. We recently redesigned the Drobo Apps interface on Drobo Dashboard to enhance your experience. Using the Drobo Dashboard, you can view the health of your drives, shares and volumes. Drobo Dashboard manages your Drobo or collection of Drobos from one, simple interface.
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